I have recharged my account, but it cannot be used. Please handle it as soon as possible, many days have passed.#392

I have recharged my account, but it cannot be used. Please handle it as soon as possible, many days have passed.
If not handled, please refund the money.
The service personnel are terrible.
No one dealt with it for a long time.

Our team is still reviewing your case and will update you on the relevant ticket shortly.

It’s been too long. Can you handle it as soon as possible? If not, please refund me the money.
thank you.